At POINTWEST Bank
, our mission is to meet the desires of our customers. As financial service professionals entrusted with sensitive financial information, we respect the privacy of our customers and are committed to treating customer information responsibly.
We believe the confidentiality and protection of customer information is one of our fundamental responsibilities. And while information is critical to providing quality service, we recognize that one of our most important assets is our customers' trust. We collect nonpublic personal information about you
, such as your income, assets, social security number, and address from the following sources:
We do not disclose any nonpublic personal information about you
- Information received from you on applications or forms;
- Information about your transactions with us or others;
- Information received from consumer reporting agencies.
to anyone, except as permitted by law, such as:
We restrict access of nonpublic personal information about you
- Sending Information returns to Internal Revenue Services;
- Responding to government agency or court orders;
- Providing information to consumer reporting agencies; or
- Where it is necessary to complete a requested transaction;
to those employees who need to know that information to provide you with products and the finest services available. Each POINTWEST Bank
employee is required to follow a code of conduct that considers all customer information to be private and privileged.We are committed to the security of your nonpublic personal information.
Our systems are in a secure environment and we maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.We value our customer relationships
and want you to understand how we use the information you provide and our commitment to ensuring your personal privacy. If you discover information that is inaccurate please inform us and we will respond immediately. If you become an inactive customer or decide to close your account, we will adhere to the privacy policies and practices as described in this notice.Visitors to our website remain anonymous.
We do not collect identifying information about visitors to our site. We may use standard software to collect non-identifying information about our visitors, such as:
- Date and time our site was accessed;
- IP Address; (A numeric address given to servers connected to the Internet)
- Web browser you used;
- City and State and County;
This information is used for statistical purposes to determine the level of interest in our website. Some areas of our website may use a “cookie” temporarily stored in the visitor's computer memory (RAM) to allow the web server to log the pages you use within the site and to know if you have visited the site before. Cookies are commonly used on websites and do not harm your system.Consumer Complaints
is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against the POINTWEST Bank
should contact the Texas Department of Banking through one of the means indicated below:
In Person or U.S. Mail:
2601 North Lamar Boulevard, Suite 300, Austin, Texas 78705-4294
Telephone No.: 877-276-5554
Fax No.: 512-475-1313
*Do not send confidential information through email correspondence.